Archive of iPhone Rumors

As Apple's iPhone 6s is facing scrutiny in China over a battery issue that causes unexpected shutdowns, a Chinese consumer group has complained of a separate problem with the iPhone 6 - spontaneous battery fires.

According to the The Wall Street Journal, the Shanghai Consumer Council says it received eight reports from Chinese users claiming their smartphones spontaneously caught on fire, but Apple inspected the devices and says "external physical damage" is to blame.

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Apple said it analyzed the affected phones and found that the fires followed "external physical damage." The company encouraged customers with issues to visit an Apple store or contact company support.

"We appreciate that customers are more concerned than ever about the performance and safety of batteries in their mobile devices," Apple said in a statement.
Given that the iPhone 6 has been available since 2014 and there have been a limited number of report about device fires, Apple's physical damage explanation rings true. With the Samsung Galaxy Note 7, which had a true faulty part leading to fires, reports from around the world started flooding in just weeks after the device was released.

Complaints from Chinese consumer groups over iPhone 6s battery problems led Apple to introduce a repair program for iPhone 6s devices that unexpectedly shut down, and Apple has gone out of its way in China to explain the issue and assure customers that it is not safety related.

Apple's repair program will see it providing new batteries to customers with iPhone 6s devices primarily manufactured between September and October of 2015. Just today, Apple expanded the repair program to encompass a small number of customers "outside of the affected range" who are also experiencing shutdowns.

On its Chinese site, Apple explained that the iPhone 6s shutdown issue was caused by exposure to "controlled ambient air" during the manufacturing process, which caused the battery to degrade faster than a normal battery.

Next week, Apple plans to introduce a diagnostic tool that will allow it to gather information and better manage battery performance levels to prevent shutdowns. With iOS 10.2 nearly ready to launch, it's likely the diagnostic capability will be included in that update.

As Apple's third largest market after the United States and Europe, China has become increasingly important to Apple over the last several years. Apple has made an effort to introduce a number of retail stores in the country, and it has made a $1 billion investment in Chinese ride-sharing company Didi Chuxing.

Despite its efforts, Apple has struggled in China. In Apple's third quarter earnings report, revenue in China was down 33 percent year over year, dropping from $13 billion in 3Q 2015 to $8.9 billion in 3Q 2016.

Chinese officials have said Apple is "too deeply established in the country's core industries," and along with recent trouble over its iPhones, Apple has also struggled with its iTunes Movie and iBooks Store in China, which were shut down by Chinese administrators in April.
A few days after issuing a message on its Chinese website regarding the battery shutdown issue plaguing some iPhone 6s users, Apple today added a new message onto the site. The update reiterates on the cause of the issue -- some batteries were exposed to "controlled ambient air" during manufacturing -- while also expanding the scope of the affected range of customers facing the problem.

In the original message, Apple noted that "a small number" of iPhone 6s smartphones made in September and October of 2015 were facing unexpected shutdowns due to their prolonged exposure to controlled ambient air. Now, Apple said that it's discovered a few customers "outside of the affected range" who have also been facing unexpected shutdowns of their iPhone 6s devices.

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A small number of customers outside of the affected range have also reported an unexpected shutdown. Some of these shutdowns can occur under normal conditions in order for the iPhone to protect its electronics. In an effort to gather more information, we are including additional diagnostic capability in an iOS software update which will be available next week. This will allow us to gather information over the coming weeks which may potentially help us improve the algorithms used to manage battery performance and shutdown. If such improvements can be made, they will be delivered in future software updates.
As it continues to face new issues with the "small number" of affected customers, Apple is preparing an iOS update that it said will introduce an "additional diagnostic capability" so the company can gather information and improve its ability to manage the battery performance levels and untimely shutdowns. The update, presumably iOS 10.2, will be made available sometime next week, and Apple mentioned that if any improvements and solutions are discovered thanks to the diagnostic tool, "they will be delivered in future software updates."

For those who think their iPhone 6s is affected, Apple launched a repair program last month offering free battery replacements for any iPhone 6s manufactured between September and October 2015 which are experiencing shutdowns. There's also a new tool so customers can enter their iPhone's serial number to see if it's eligible for the replacement program.
Apple has posted a message on its Chinese website to address unexpected battery shutdowns affecting some iPhone 6s models, noting the issue is related to some batteries having been overexposed to "controlled ambient air" during the manufacturing process (via Business Insider).

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We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur. It's important to note, this is not a safety issue.
Apple added that iPhones are designed to shut down automatically under certain conditions, such as extremely cold temperature. In this case, some iPhone 6s models are shutting down with around 30% battery percentage remaining to protect the device's internal components from low voltage.

Apple said it has investigated other factors that could potentially cause an iPhone to shut down unexpectedly, but it has not identified any new factors. Nevertheless, the company said it will continue to monitor and analyze customer reports. Apple reiterated the battery issues are not a safety concern.

Apple launched a repair program earlier this month offering free battery replacements for affected iPhone 6s models. These devices fall within a limited serial number range manufactured between September 2015 and October 2015. Apple has since launched a tool to check if your serial number is affected.

Apple is also offering refunds to customers who previously paid to have their eligible iPhone 6s battery repaired or replaced. Apple recommends customers experiencing iPhone 6s battery issues visit an Apple Store or an Apple Authorized Service Provider, or contact Apple Support.
iPhone-6s-ColorsTwo weeks after launching an iPhone 6s battery repair program, Apple has released a tool that allows iPhone 6s owners to check whether their device is affected by the problem.

An updated page for the iPhone 6s program includes an option to enter a serial number to determine whether an iPhone 6s is eligible for a free battery replacement.

A small number of iPhone 6s models manufactured between September and October of 2015 have a faulty battery, which can cause the iPhone 6s to unexpectedly shut down.

Devices that fall into the eligible manufacturing date will be able to receive a new battery from Apple at no charge should they exhibit the unexpected shutdown issue. Devices must be in good working condition to receive a battery replacement -- Apple won't swap it out if there's an issue like a cracked screen that could impair the battery replacement.

iPhone 6s owners with an eligible device can visit an Apple retail store, an Apple Authorized Service Provider, or call Apple Support for assistance with the issue. Customers who have already paid to have their iPhone 6s batteries replaced can receive reimbursement from Apple for the repair costs.
Apple today launched a new repair program for iPhone 6s users whose devices may be unexpectedly shutting down. The issue is a limited one only affecting certain devices manufactured between September and October 2015.

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Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.

If you have experienced this issue, please visit an Apple Retail Store or an Apple Authorized Service Provider and have your device's serial number checked to confirm eligibility for a battery replacement, free of charge.
Apple's resolution for the issue is to replace the device's battery free of charge, although Apple notes that if there are other problems with a user's device such as a cracked screen that could impair the battery replacement procedure, those issues must be repaired for a fee before the battery issue can be addressed.

Users who previously paid to have their batteries replaced for this issue can contact Apple to request refunds.

Just three days ago, Apple launched a repair program for iPhone 6 Plus owners whose devices are experiencing so-called "Touch Disease" where users may see display flickering or a loss of touch sensitivity. That program carries a $149 repair fee, as Apple says the issue is caused at least in part by the device having been "dropped multiple times on a hard surface."
Apple recently updated its online refurbished store to include a range of different iPhone models, giving customers a way to purchase a certified refurbished device at a lower cost directly from Apple.

Apple is currently offering refurbished iPhone 6s and iPhone 6s Plus models in a variety of colors and capacities. Prices for an entry-level 16GB iPhone 6s start at $449, while a 16GB iPhone 6s Plus can be purchased for $529.

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Those prices are $100 to $120 less than brand new iPhone 6s and 6s Plus devices, which are priced at $549 and $649 for 32GB of storage space. All refurbished iPhone 6s and 6s Plus models are unlocked and SIM-free, meaning they are compatible with all U.S. carriers.

While Apple has long offered iPads and Macs in its refurbished store, it has never before allowed customers to purchase refurbished iPhones. Customers who wanted lower prices on iPhones had to wait for third-party deals or purchase refurbished/used devices from a third-party retailer.

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All of Apple's refurbished products, iPhone included, are tested, certified, cleaned, and guaranteed with a one-year warranty. iPhones also feature a brand new battery and a fresh outer shell, ensuring there are no scratches or other cosmetic damage.
Three additional law firms have joined a class action lawsuit against Apple over an alleged defect that causes iPhone 6 Plus touchscreens to become unresponsive and fail.

Back in August, reports began appearing from iPhone 6 owners describing an apparently latent manufacturing issue that causes a flickering bar to appear at the top of the screen and the display to become unresponsive or less responsive to touch.


A week later, three iPhone 6 owners filed a complaint with the U.S. District Court of Northern California after their devices presented symptoms of the problem – dubbed "touch disease" by repair website iFixit – which Apple has yet to publicly acknowledge.

Yesterday, Motherboard reported that lawyers who filed the class action complaint earlier this fall have now signed on three additional law firms to support their case, while an additional class action lawsuit related to the issue has been filed against Apple in Utah.

Richard McCune, an attorney in the California case, said he has been contacted by 10,000 people asking to join the suit, which accuses Apple of violating the state's consumer fraud statutes, negligent misrepresentation, breach of implied warranty, unjust enrichment, and other consumer act violations.

The "touch disease" flaw is thought to be caused by the touchscreen controller chips soldered to the iPhone's logic board losing contact after a period of normal usage, because of Apple's failure to incorporate a metal shield. So far, Apple has refused to repair the out-of-warranty iPhones without charge when the defect manifests. Worse, replacement refurbished handsets costing owners $329 have reportedly shown symptoms of the same problem within days or weeks of being issued.

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Motherboard claims five separate current and former Apple Geniuses have confirmed that Apple is aware of the problem but will not tell customers about it.

However, Apple's filed response to the most recent Utah complaint appears at least to signal a legal acknowledgement of the issue and the company's lawyers have requested an "extension of time to respond to the Complaint" and asked that the Utah and California cases be combined into one.
Given the similarity between the [Utah] and [California] actions, it would unnecessarily tax judicial resources if these actions were to proceed in separate class action lawsuits—especially where the [Utah] and [California] Plaintiffs purport to represent the same putative class of all consumers who purchased an iPhone 6 or 6 Plus.
On Friday, McCune filed an updated lawsuit against Apple that includes several new plaintiffs and formally adds the three separate law firms to the legal battle. "Each of the firms (who had their own clients) brings strength to the case, including Stephen Larson of Larson O'Brien, who is a former Federal Judge," McCune told Motherboard. "With these firms working with us, we believe it gives us the best chance of obtaining a positive result in the case for the owners of the phones."
activation_lockAn increasing number of iPhone users are experiencing an Activation Lock issue in which the device is linked to an Apple ID email address that does not belong to them, according to crowdsourced information from MacRumors and Twitter.

MacRumors reader Balders, who recently purchased an iPhone 7 Plus, explained in our discussion forums:
Just received my brand new 256GB Jet Black iPhone 7 Plus. Looks immaculate, screen is perfect, machining all fine… Only problem is, it appears someone has already used it as the iPhone is asking for the account used to activate it — o.....@icloud.com. Apple say it needs replacing […] Now got to wait for an expedited replacement iPhone once I've returned this one.
With the wrong Apple ID being displayed, users cannot sign in and are therefore unable to proceed with setting up the iPhone. The issue has primarily affected new iPhone 7 and iPhone 7 Plus models upon being turned on for the first time, and iPhone 6s and iPhone 6s Plus models upon being restored to default settings, although older models appear to be affected to a lesser extent.

MacRumors user TheKricket said his iPhone 6s suddenly became activation locked:
I purchased an iPhone 6s full-price and outright directly from an Apple Store in September 2015. The phone was unlocked (I switched from T-Mobile to Verizon after I purchased it without issue). I recently purchased an iPhone 7 Plus and after that phone was activated on Verizon's network, the iPhone 6s now indicates that it has an "Activation Lock." It is also linked to some unknown iCloud account (not the account I activated it with or have been using it with for close to a full year).
The discussion topics above and others have received multiple replies from other MacRumors readers experiencing the same issue, while several Twitter users have also shared similar complaints. It is unclear when the Apple ID mixups first began, but user reports have gained traction since at least September.

A number of affected users said Apple was able to remove the Activation Lock on their iPhones upon providing the company with proof of purchase. This process can seemingly be completed at an Apple retail store by scheduling a Genius Bar appointment, or remotely by calling Apple's support team at 1-800-MY-APPLE.

On rarer occasions, however, the Activation Lock screen linked to a wrong Apple ID email address reappears more than once. In these cases, some users report that Apple fully replaced their iPhones.

It remains unclear what is causing the Activation Lock issues. Apple has not publicly commented on the matter.
iphone-trade-upFollowing last week's iPhone 7 and iPhone 7 Plus launch, Apple has added the iPhone SE, iPhone 6s, and iPhone 6s Plus to its trade-up program in the United States, offering estimated trade-in values of $160, $275, and $315 respectively towards the purchase of a new iPhone.

Apple has also lowered its estimated trade-in values for iPhone 6 and iPhone 6 Plus by $25 each to $200 and $225 respectively, while the iPhone 5s now scores $90 instead of $125. iPhone 5 and iPhone 5c trade-in values are now $50 and $40 respectively, down from $75 each, and the iPhone 4s is no longer eligible for trade in.

• iPhone 5 - $50
• iPhone 5c - $40
• iPhone 5s - $90
• iPhone SE - $160
• iPhone 6 - $200
• iPhone 6 Plus - $225
• iPhone 6s - $275
• iPhone 6s Plus - $315

The iPhone trade-up program, not to be confused with the iPhone Upgrade Program, allows customers to trade in their old iPhone to Apple in exchange for credit to lower the full cost of a new iPhone, or to reduce the monthly payments of a carrier financing plan. Trade-in values, managed by third-party vendor Brightstar Corporation, may vary based on the condition of the iPhone traded in. Select Android, BlackBerry, and Windows Phone devices are also eligible for trade in.

iPhone owners looking to get the best value for their old smartphone should consider selling privately through websites like eBay or Craigslist, but Apple's trade-up program does provide a convenient and safe resale option.
Apple is now accepting pre-orders for the iPhone 7 and iPhone 7 Plus through its online storefront and through the Apple Store app. Pre-orders are being accepted in all first wave launch countries: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, Spain, Sweden, Switzerland, Taiwan, UAE, the UK, US Virgin Islands and the US.

All of the major U.S. carriers, Verizon, AT&T, Sprint, and T-Mobile, are accepting pre-orders for the new devices. Major online retailers including Best Buy and Target are also accepting pre-orders starting on September 9.


Apple has said supplies of the iPhone 7 and 7 Plus will be constrained, so it's a good idea to pre-order a device right away if you're hoping to for a launch-day delivery. Jet Black iPhone 7 Pluses had a delivery date of September 26 to October 3 right when pre-orders launched.

The iPhone 7 and iPhone 7 Plus come in 32, 128, and 256GB configurations, with five color options: Silver, Gold, Rose Gold, Black, and Jet Black, the new glossy shade. Jet Black is only available in 128 and 258GB.

In the United States, iPhone 7 pricing starts at $649 for the 32GB model. The 128 and 256GB models are priced at $749 and $849, respectively.

iPhone 7 Plus starts at $769 for the 32GB model. The 128GB and 256GB models are priced at $869 and $969, respectively.

With the iPhone Upgrade Program, which allows users to get a new iPhone each year with AppleCare+ support, iPhone 7 pricing starts at $32.41 per month and iPhone 7 Plus pricing starts at $37.41 per month.

The earliest pre-orders will likely be delivered to customers on September 16, which is the official launch date for the two devices.
Along with the reveal of the iPhone 7 and iPhone 7 Plus, Apple yesterday briefly mentioned that the previous generation of iPhone -- the 6s and 6s Plus -- have both gotten updates to storage capacities and price drops. In solidarity with the iPhone 7's omission of the low-tier 16GB option, anyone interested in the iPhone 6s and iPhone 6s Plus will now have two storage tiers to choose from: 32GB and 128GB. The iPhone 7 has an additional 256GB option.

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New storage tiers for the iPhone 6s

With the new storage options come new, lower prices as well. For the iPhone 6s, the 32GB tier is priced at $549.00 while the 128GB tier is priced at $649.00. Previously, the 4.7-inch iPhone 6s ran for $650 (16GB), $750 (64GB), and $850 (128GB), so the barrier for entry has been noticeably lowered this year.

Although slightly higher in price thanks to its size and camera features, the iPhone 6s Plus has received a discount in price as well. The 32GB tier will cost those interested $649.00 and the 128GB tier costs $749.00. For the larger iPhone, that's a big difference from the $750 (16GB), $850 (64GB), and $950 (128GB) options that launched last year.

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New storage tiers for the iPhone 6s Plus

The 32GB storage option for iPhone 6s and iPhone 6s Plus will go on sale tomorrow, September 9, alongside the pre-orders for iPhone 7, iPhone 7 Plus, and Apple Watch Series 2. Since 128GB was an existing capacity, users can purchase it now. To look more in-depth at all of the iPhone models, Apple offers a comparison chart on its website, with all of the various colors, pricing, storage options, and tech specs for each iPhone.
Thomas Davidson of Pennsylvania, Todd Cleary of California, and Jun Bai of Delaware have filed a class action lawsuit against Apple over an alleged defect that causes iPhone 6 and iPhone 6 Plus touchscreens to become unresponsive and fail, according to court documents filed electronically this week.

The class action complaint, filed with the U.S. District Court for Northern California, accuses Apple of violating California's consumer fraud statutes, through fraud, negligent misrepresentation, breach of implied warranty, unjust enrichment, and for violations of the Magnuson-Moss Warranty Act and Song-Beverly Consumer Warranty Act.
Apple has long been aware of the defective iPhones. Yet, notwithstanding its longstanding knowledge of this design defect, Apple routinely has refused to repair the iPhones without charge when the defect manifests. Many other iPhone owners have communicated with Apple's employees and agents to request that Apple remedy and/or address the Touchscreen Defect and/or resultant damage at no expense. Apple has failed and/or refused to do so.

As a result of Apple’s unfair, deceptive and/or fraudulent business practices, owners of the iPhones, including Plaintiffs, have suffered an ascertainable loss of money and/or property and/or value. The unfair and deceptive trade practices committed by Apple were conducted in a manner giving rise to substantial aggravating circumstances.
The complaint, lodged by California law firm McCuneWright, LLP, seeks an order that requires Apple to repair, recall, and/or replace affected iPhones and to extend the warranties of those devices for a reasonable period of time. The plaintiffs also seek unspecified damages. A jury trial has been demanded.

The lawsuit cites repair website iFixit, which last week shared a blog post and video about the defect, nicknamed "touch disease." The defect presents as a gray flickering bar at the top of the screen and a display that's unresponsive or less responsive to touch. The problem is said to be caused by the touchscreen controller chips soldered to the iPhone's logic board losing contact after a period of normal usage.


The complaint specifically claims that Apple's failure to incorporate a "metal shield" or "underfill" over the logic board, as it did with the iPhone 5s and iPhone 5c respectively, makes the iPhone 6 and 6 Plus "substantially less durable to foreseeable and reasonable use by consumers and ultimately causes the touchscreen defect."

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iFixit said the defect has affected a growing number of iPhone 6 and iPhone 6 Plus owners, citing its own repair shop colleagues and dozens of complaints on the Apple Support Communities. Multiple customers who brought their iPhones to Apple Stores were told that Apple doesn't recognize it as an issue and nothing could be done as their iPhones were no longer covered by warranty.

Update: Those that wish to join the class action lawsuit can contact law firm McCuneWright LLP here.